Support

We read every message. Email hello@vayanza.app and tell us your app version, which is in Account settings › About. If it's about your plan or your data, include your Account ID too: the 12 digits at the top of Account settings, with a copy button. It lets us find your account; it isn't a password and unlocks nothing.

Your plan and purchases

• Manage or cancel a subscription: in the app, Account settings › Your plan › Manage subscription, or Settings › your name › Subscriptions. You keep access until the end of the period you've paid for.
• Restore purchases on a new device: Account settings › Your plan › Restore purchases.
• Refunds are handled by Apple at reportaproblem.apple.com.

Your data

• See what's stored where, and download a copy: Account settings › What's stored where › Download your data.
• Delete a holiday: tap your holiday's name at the top of the screen, choose ··· › Archive holiday, then in Archived holidays choose ··· › Delete permanently.
• Delete your account: Account settings › Delete account. Cancel any subscription first, as deleting your account doesn't cancel it.
• Photos, location and notifications: Vayanza asks for each only when you first use what needs it. Your photos and videos never leave your device. Change access in Settings › Vayanza.

How we handle your information is in our privacy policy.

Report a place or a problem

If a suggestion is wrong, closed, unsuitable for families or unsafe, or something in the app doesn't work, email hello@vayanza.app with:

• the place's name and the holiday's destination, or what you were doing in the app;
• what's wrong;
• a screenshot, if you can.

For venues and photographers

Vayanza shows a place's photo straight from its own website (the image the site publishes for link previews) or from Wikimedia Commons, credited and never stored. If you own a photo or a place and would like it removed or corrected, email hello@vayanza.app with the place's name and the page or photo, and we'll act on it.