Terms of Use

Last updated 24 October 2026

1. About these terms

These terms are an agreement between you and Antonio Pagliara, a sole trader trading as Vayanza (“we”, “us”), contactable at hello@vayanza.app. By using the Vayanza app you accept them. Our privacy policy explains how we handle your information.

You must be 18 or over to create an account. You may add your children to your family; you're responsible for the family's use of the app.

2. Free use and plans

Free: creating holidays, Discover suggestions within hourly and daily limits, saving ideas, and viewing everything you've made.

Paid: planning your days (by hand and with AI), day routes, reservations and reminders, Today, Memories (matching photos and the highlight video), Popular (the places most reviewed by visitors) and more searches each day. You can get them with:

• Annual membership, £29.99 a year, with a 7-day free trial.
• Monthly membership, £5.99 a month, with a 7-day free trial.
• Trip Pass, £9.99 once, for one holiday.

The prices shown in the App Store when you buy are the ones that apply, including VAT.

Subscriptions and trials

• Apple charges your Apple ID when you confirm the purchase, or when a free trial ends.
• A subscription renews automatically at the same price for the same period unless you turn off renewal at least 24 hours before the current period ends. A free trial becomes a paid subscription the same way. The app reminds you the day before a trial ends.
• You manage and cancel subscriptions in Settings › your name › Subscriptions, or from Account in the app. Cancelling stops the next renewal; you keep access until the end of the period you've paid for.
• One free trial per Apple ID, as Apple allows.

Trip Pass

• A Trip Pass is for one holiday and one destination. It unlocks the paid features for that holiday from purchase until the end of the second day after the holiday's last day.
• It covers up to 21 nights. For a longer holiday, a second pass covers the extra nights.
• You can change the holiday's dates; the pass follows them within those 21 nights. Once the holiday has started, its first day is fixed for the pass.
• You can change the destination until the first search with the pass. After that the pass stays with that destination.
• A pass lasts at most 12 months from purchase. Once it has ended, changing the dates doesn't restart it.

Fair use

Plans include generous daily search limits rather than unlimited use, to keep the service fast and affordable for everyone. Limits are high enough for ordinary family use. If you reach one, the app tells you when you can search again.

Refunds and your rights

Purchases are made through the App Store, so Apple handles refunds: request one at reportaproblem.apple.com. When you buy, you ask for the paid features to start straight away, so the 14-day right to cancel digital content ends once they're available. Nothing in these terms affects your legal rights as a consumer, including your right to a service that works as described.

When a plan ends

If your trial, membership or Trip Pass ends, you can still open and read your holidays, plans, saved ideas and existing memories. You can't plan new days, use Today or make new Memories until you have a plan again.

3. Suggestions are advice

• Vayanza suggests places using Apple Maps, venues' own websites and AI. AI can make mistakes. Opening times, prices, closures, age limits, safety and accessibility can change. Check them with the venue before you go.
• Journey times are estimates. They aren't live traffic or timetable information.
• A suggestion isn't a booking or a guarantee that a place is suitable or safe for your family. You decide what to do.
• Some suggestions are bookable tours on partner sites such as Viator, labelled as such. If you book, your contract is with that partner, under its terms. We may earn a commission at no extra cost to you; it never decides which places we suggest.

4. Using Vayanza fairly

Please don't:

• use scripts, bots or other automated means to access the app or our servers;
• copy, resell or harvest Vayanza's suggestions or content at scale;
• try to get round plan limits or security, or interfere with the service;
• reverse engineer the app, except where the law allows;
• use Vayanza for anything unlawful.

We may suspend or close an account that breaks these rules, after telling you why unless the law or security prevents it.

5. Your content

What you add to Vayanza (your family, holidays, plans and feedback) stays yours. You let us store and use it only to provide the app to you, as our privacy policy describes. Your photos and videos stay on your iPhone or iPad.

6. Changes and availability

We keep improving Vayanza and may change or remove features. We won't take away what you've paid for during a paid period without a fair reason, and if we do, you may be entitled to a refund. We aim to keep Vayanza available, but it may sometimes be unavailable, for example for maintenance or when a provider we rely on is down.

We may update these terms. If a change matters, we'll tell you in the app before it applies. If you don't agree, you can stop using Vayanza and cancel your subscription.

7. Our responsibility to you

We're responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We're not responsible for loss that isn't foreseeable, for business losses, or for what venues, tour operators or other third parties do.

Apart from that, our total responsibility to you is limited to the amount you paid us in the 12 months before the problem.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't let us limit.

8. Ending

You can stop using Vayanza at any time and delete your account in the app (Account settings › Delete account). Deleting your account removes your information from our servers and ends any unexpired Trip Pass, which can't be restored. It doesn't cancel an App Store subscription: cancel that in Settings first.

9. The App Store

These terms are between you and us, not Apple. Apple isn't responsible for Vayanza or its content and has no obligation to provide maintenance or support for it. If Vayanza doesn't conform to any applicable warranty, you may tell Apple, and Apple will refund the purchase price you paid for it; to the extent the law allows, Apple has no other warranty obligation for Vayanza. We, not Apple, are responsible for any claims relating to Vayanza, including product liability claims, claims that it doesn't meet legal or regulatory requirements, consumer protection claims, and claims that it infringes someone else's intellectual property. You confirm that you're not in a country subject to a UK or US government embargo or designated as supporting terrorism, and that you're not on any UK or US list of prohibited or restricted parties. You must also follow the terms of any third-party service you use with Vayanza, such as your mobile provider's. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. Apple's standard licence terms also apply where these terms don't cover something.

10. Law and disputes

These terms are governed by the law of England and Wales. If you have a problem, please email us first and we'll try to sort it out. If we can't, the courts of England and Wales can decide it; if you live in Scotland or Northern Ireland, you can also bring proceedings there.